Refund Policy

Effective Date: June 2026

1. Refund Eligibility

We offer refunds under the following circumstances:

• Payment was made in error (for example, a duplicate charge)
• A technical failure prevented your note from being created or delivered
• The service was not delivered as described
• The request is made within 7 days of purchase

2. Non-Refundable Items

The following are non-refundable:

• Notes that have already been opened and viewed by the recipient
• Requests made more than 7 days after purchase

3. Refund Process

To request a refund:

1. Email us at hello@mysecretly.in with your order details
2. Provide a clear reason for the request
3. We will review your request within 2–3 business days
4. If approved, the refund is processed to your original payment method via Razorpay
5. Refunds typically appear in your account within 5–7 business days

4. Partial Refunds

In some cases we may offer a partial refund based on the extent of service usage or delivery.

5. Disputed Transactions

If you dispute a transaction with your bank or payment provider, we will cooperate with the investigation process.

6. Promotional Offers

Refunds on promotional purchases may carry additional restrictions. Please review the specific terms of the promotion.

7. Contact Us

For refund inquiries, please contact hello@mysecretly.in.

This refund policy is subject to change at our discretion. We will notify users of any material changes.